Working with SBB Community Management is like working with no other. From the first call we’re different – you’ll be greeted by an actual live person. Then we make it our job to sweat the details, so you can do what you do.
It starts with a connection, but it’s maintained through a trusted relationship. That’s why we’re always here for you.
Simplicity is key. – Software utilized by SBB staff is fully integrated with the online portal used by owners and board members. That means you have real-time access to your association data (Community/Board Portal).
Keeping employees and clients is key to our mission. SBB managers oversee a select portfolio of associations custom-matched to foster long-term relationships among the community manager, board members and community. This approach to creating a true working relationship shared with a personal connection has allowed SBB to retain the best managers and establish tenured relationships with our communities.
SBB provides comprehensive educational programs for our managers, our home office team and our association board members. Manager training sessions on relevant topics (financials, budgets, legislative matters, association governance, rules, meetings, insurance/risk management and more) are held monthly. Board members are invited to our annual board forum, which provides up-to-date information for board members. SBB brings industry experts to speak and discuss current and ongoing issues.
Founder and co-owner of SBB Community Management, Fred Shapiro has led the company since 1974. Mr. Shapiro has over forty years of community association management experience in the Dallas-Fort. Worth area and has earned the PCAM® designation from Community Associations Institute (CAI). Fred is actively involved in CAI and previously served as President of the Dallas-Ft.Worth Chapter of CAI, as chair of the Chief Executive Officer of Management Companies (CEO-MC) Committee, as a member the Advisory Council of Texas Community Association Advocates (TCAA) and as Vice-Chair of the Management Panel of CAI Community Next 2020 and Beyond initiative. He currently serves on the TCAA Board of Directors. Fred has been a frequent speaker at both local and national CAI events. He was born in Dallas and received his Bachelor of Science in Business Administration degree from the University of Arizona. Fred is active in various civic organizations and currently serves on the Advisory Board of Directors of Children’s Cancer Fund of Dallas, Inc. and the Hillcrest High School Alumni Association.
As VP of Client Relations and Compliance, Ms. Burch focuses on board satisfaction, manager training, community inspections and management operations. Since joining SBB in 2006, she has led the SBB Education Committee, which creates monthly training programs for the SBB community managers. Vanessa graduated with a Bachelor of Arts in Interdisciplinary Studies from the University of Texas at Dallas and also received her Business Mediation Certificate from Collin College. In 2010, she earned her Professional Community Association Manager (PCAM®) designation from Community Associations Institute and continues to take educational classes through CAI.
Rick Abair joined SBB Community Management in 2015 and is the Director of Human Resources. A servant leader with a 360-degree performance view, Mr. Abair is focused on attracting and retaining the best employees for SBB. Rick’s industry knowledge and prior experience as Director of Training for an international martial arts organization, and as a High-Performance Driver Education Instructor, prepared him well for his current position as SBB’s Director of Human Resources. CMCA® and AMS® designated, Rick is pursuing the PCAM®.
Since joining SBB in 2012, Mr. Turner has been serving portfolio and on-site clients in his role as VP of Client Relations and Technology. His passion leadership is best represented by his quote: “We might be an association management company, but we are in the customer service business. My job is to ensure that this philosophy is felt and experienced by all of our clients.” Prior to SBB, Jake owned and operated a construction company for 17 years, working with high-profile clients like The Ritz-Carlton and Goldman Sachs.
Pam Cartwright has been with SBB Management Company since 2002, and is the Director of Corporate Accounting. Ms. Cartwright began as an Accounting Assistant and was promoted to lead the department in 2018. Along with her accounting responsibilities, she has implemented the SBB’s policies and procedures, trained staff and managed full portfolios. A true leader of the organization, she continuously pushes herself, her team, (and her sons) forward and always leads by example.
Michelle Alvarez, SBB Senior Community Manager, has over 20 years’ experience in HOA management, working with board members, homeowners, vendors and contractors. Ms. Alvarez manages community portfolios and oversees the SBB Keller office. Michelle excels in maintaining a high retention rate for her teams and her communities, and is a strong believer in the power of community in all HOA’s and in the SBB offices.