ABOUT – SBB Management

The SBB Difference

Real people working WITH your community

Working with SBB Community Management is like working with no other. From the first call we’re different – you’ll be greeted by an actual live person. Then we make it our job to sweat the details, so you can do what you do.

It starts with a connection, but it’s maintained through a trusted relationship. That’s why we’re always here for you.

SBB provides ultimate client service

Communication

SBB provides instant notification options for virtually all association business conducted on a day-to-day basis, including but not limited to:

E-blast notifications & announcements

billing statements

Violation Notices

meeting reminders

Architectural Requests

Work Orders

Integration

Simplicity is key. – Software utilized by SBB staff is fully integrated with the online portal used by owners and board members. That means you have real-time access to your association data (Community/Board Portal).

Dallas-based since 1974

SBB has proudly called Dallas and the surrounding communities “home” since day one. Our team is knowledgeable in all things Texas – and how these issues affect the communities we partner with.

Long-Term Employee Retention & Client Retention

Keeping employees and clients is key to our mission. SBB managers oversee a select portfolio of associations custom-matched to foster long-term relationships among the community manager, board members and community. This approach to creating a true working relationship shared with a personal connection has allowed SBB to retain the best managers and establish tenured relationships with our communities.

Expert Training and Education

SBB provides comprehensive educational programs for our managers, our home office team and our association board members. Manager training sessions on relevant topics (financials, budgets, legislative matters, association governance, rules, meetings, insurance/risk management and more) are held monthly. Board members are invited to our annual board forum, which provides up-to-date information for board members. SBB brings industry experts to speak and discuss current and ongoing issues.

Community-Based

We live here. Our goal is to make all of our communities better by our contributions.

Promising the Ultimate Experience

The leadership team of SBB has one goal – to make sure that every SBB experience goes beyond what other management companies provide. It’s what we’ve been doing since day one.

Rick Abair

Michelle Alvarez

Betty Crudden

Vanessa Burch

Linda Razzano

Fred Shapiro

Pam Cartwright

Jake Turner

LED BY LEADERS WHO LIVE TO LEAD

Linda Razzano
Business Development Director

Linda Razzano’s main priority at SBB Management is account
satisfaction. As the Business Development Director, Ms. Razzano is responsible for establishing new account relationships and maintaining the highest level of account satisfaction with new and legacy partners. Linda has been in the community association management industry since 2004, and has extensive experience managing large scale, high rise, on-site and portfolio communities. She has earned her CMCA and AMS through Community Associations Institute, as well as her MPO through the City of Dallas. She was twice recognized as the Rising Star by CAI National and was named Chapter Executive Director of the Year for her work with the DFW Chapter, where she helped the organization win 11 national awards for excellence including the Associations Advance America Award by ASAE. She served as the Executive Producer of the Community Contact television show and Editor/Producer of Community Contact Magazine. She also served on the Board of DFWAE, the Southeast Arlington Communities of Texas, the Arlington ISD Financial Futures Committee, as well as other civic organizations.

Fred Shapiro, PCAM®
Founder

As the founder of SBB Community Management, Fred Shapiro has led the company since 1974. Mr. Shapiro has over forty years of community association management experience in the Dallas-Fort. Worth area and has earned the PCAM® designation from Community Associations Institute (CAI). Fred is actively involved in CAI and previously served as President of the Dallas-Ft.Worth Chapter of CAI, as chair of the Chief Executive Officer of Management Companies (CEO-MC) Committee, as a member the Advisory Council of Texas Community Association Advocates (TCAA) and as Vice-Chair of the Management Panel of CAI Community Next 2020 and Beyond initiative. He currently serves on the TCAA Board of Directors. Fred has been a frequent speaker at both local and national CAI events. He was born in Dallas and received his Bachelor of Science in Business Administration degree from the University of Arizona. Fred is active in various civic organizations and currently serves on the Advisory Board of Directors of Children’s Cancer Fund of Dallas, Inc. and the Hillcrest High School Alumni Association.

Vanessa Burch, CMCA®, AMS®, PCAM®
President

As President, Ms. Burch focuses on board satisfaction, manager training, community inspections and management operations. Since joining SBB in 2006, she has led the SBB Education Committee, which creates monthly training programs for the SBB community managers. Vanessa graduated with a Bachelor of Arts in Interdisciplinary Studies from the University of Texas at Dallas and also received her Business Mediation Certificate from Collin College. In 2010, she earned her Professional Community Association Manager (PCAM®) designation from Community Associations Institute and continues to take educational classes through CAI.

Rick Abair,
CMCA®, AMS®
Director of Human Resources

Rick Abair joined SBB Community Management in 2015 and is the Director of Human Resources. A servant leader with a 360-degree performance view, Mr. Abair is focused on attracting and retaining the best employees for SBB. Rick’s industry knowledge and prior experience as Director of Training for an international martial arts organization, and as a High-Performance Driver Education Instructor, prepared him well for his current position as SBB’s Director of Human Resources. CMCA® and AMS® designated, Rick is pursuing the PCAM®.

Jake Turner
Vice President of Client Relations and Technology

Since joining SBB in 2012, Mr. Turner has been serving portfolio and on-site clients in his role as VP of Client Relations and Technology. His passion leadership is best represented by his quote: “We might be an association management company, but we are in the customer service business. My job is to ensure that this philosophy is felt and experienced by all of our clients.” Prior to SBB, Jake owned and operated a construction company for 17 years, working with high-profile clients like The Ritz-Carlton and Goldman Sachs.

Pam Cartwright
Controller

Pam Cartwright has been with SBB Management Company since 2002, and is the Director of Corporate Accounting. Ms. Cartwright began as an Accounting Assistant and was promoted to lead the department in 2018. Along with her accounting responsibilities, she has implemented the SBB’s policies and procedures, trained staff and managed full portfolios. A true leader of the organization, she continuously pushes herself, her team, (and her sons) forward and always leads by example.

Betty Crudden, CMCA®, AMS®, PCAM®
Senior Community Manager

Betty Crudden has been with SBB Community Management since 2006, overseeing all aspects of HOA management including working with board members, homeowners and developers. Ms. Crudden has most recently led SBB’s Education Committee and served as the editor and committee chair for the Dallas/Ft. Worth Chapter of Community Associations Institute’s Community Contact magazine. Betty brings a passion and dedication to her work that is appreciated by the many associations she has worked with over the years.

Michelle Alvarez, CMCA®, AMS®
Director of Community Management

Michelle Alvarez, SBB Senior Community Manager, has over 20 years’ experience in HOA management, working with board members, homeowners, vendors and contractors. Ms. Alvarez manages community portfolios and oversees the SBB Keller office. Michelle excels in maintaining a high retention rate for her teams and her communities, and is a strong believer in the power of community in all HOA’s and in the SBB offices.

Join the Most Elite Community Management Team in Texas

SBB is growing – and if you’re looking to work with a team that’s as selective in our hiring as we are with the communities we work with, we should talk.

We have exciting opportunities in the fields of Accounting/Bookkeeping, Senior Community Management, Community Management, and Administrative Assistants. To submit a resume, PLEASE CLICK HERE.

We welcome your application for the following positions:

COMMUNITY MANAGERS (portfolio)

Community Managers are the primary contact with Boards of Directors, homeowners, and private contractors serving the association. This active position includes inspecting the assigned communities on a weekly basis, initiating correspondence, assigning work orders and monitoring work, solicitation of bids, processing design review requests, preparation for and attending board meetings (usually in the evening), preparation and presentation of all financials, handling homeowner calls plus handling notices and violations, while working hand-in-hand with an assigned junior community manager and/or an administrative assistant. The manager will handle homeowners calls, assign work orders, solicit bids, process design review requests, handle notices and violations, do financial data review. Competent computer skills and knowledge of the following programs are necessary: Microsoft Word, Excel. It is necessary to have the ability to effectively communicate orally and in written form.

COMMUNITY MANAGEMENT (ONSITE)

Community Managers help to manage all the common elements pertaining to an association. This position is as diversified in duties as it is in location, placement from the suburbs to Downtown. Community Managers help to enforce rules and regulations, supervise maintenance activities, and also know and abide by all governing documents. This position has maintained office hours.

ASSISTANT/JUNIOR COMMUNITY MANAGER

Assistant/Junior Community Managers manage a small portfolio of communities while also performing the administrative work necessary to assist in managing other communities. Working as the action arm of the Board of Directors, this position requires building professional relationships with vendors, contractors, homeowners, and boards. Knowledge of board and annual meetings, deed restrictions, compliance, financial reporting, insurance, and other related topics are keys to success in this role. Assistant/Junior Community Managers are monitored by Community Managers and from their first day are on a career trajectory toward becoming a Community Manager.

LIFESTYLE COORDINATOR (ONSITE)

Lifestyle Coordinators work with boards and social committees to plan and implement activity programs, which result in increased homeowner activity and an overall positive sense of community involvement. Coordinators must be friendly, cordial, professional and accommodating within the parameters of their job duties. Daily and long-term administration skills are equally important in planning for community events.

ACCOUNTANT/ BOOKKEEPER

Accountant/Bookkeepers provide full accounting services to a number of assigned associations. This includes accounts receivable, accounts payable, interaction with title companies, maintenance of checking/savings accounts, production of modified-accrual financial reports, follow up on delinquent accounts, and interaction with CPAs during audits and reviews.

ADMINISTRATIVE ASSISTANT

As a key component of the management team, Compliance Inspectors ensure that communities conform to the association’s documented deed restrictions. The position requires a safe driving record and attention to detail. Visual inspections of the communities are required, with violations and deed restrictions being documented and resolved by working with homeowners, managers, and boards.

Giving Back

SBB is a company that respects, fosters and contributes to the communities we partner with AND the communities where we live and work.

SBB is proud to organize and host the SBB Annual Golf Classic, which provides an opportunity for board members, vendors/contractors, industry professionals, and community managers to play golf and network while raising funds for an important charity. To date this event has raised over $850,000 for the Children’s Cancer Fund while building relationships between all those who participate.

SBB Community Management also participates in a host of community-building events with local charities and organizations year-round including partnering with the North Texas Food Bank, participating in the Adopt-A-Family Holiday Program, and visiting troops at the DFW Airport.